Plan the environment
The project starts with users, extensions, incoming numbers, call rules and the devices people use. Network quality, continuity and administration also matter.
A review of an existing Vodia environment helps identify what can remain and where the calling flow needs improvement. Licensing and support should be stated in the proposal.
Connect the project
If Microsoft Teams is part of the workflow, integration requirements should be assessed separately. The available behavior depends on the environment and the contracted setup.
